Terms of Use

1. Acceptance of Terms

By accessing or using the website at daleyglobalex.com ("Website"), you agree to be bound by these Terms of Use ("Terms"). If you are accessing the Website on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree with these Terms, please do not use the Website. Your continued use of the Website after any modification to these Terms constitutes acceptance of the updated Terms.

2. Nature of This Website

This Website is an informational and B2B marketing platform operated by Daley Global Pvt Ltd, an Indian-registered company engaged in the export of agricultural products including spices, dehydrated vegetables, and processed food ingredients ("Products").

This Website:

• Does not facilitate direct commercial transactions or online purchases.
• Does not provide personalised commercial, financial, or investment advice.
• Does not constitute a binding offer to sell at any stated price or on any stated terms.

All pricing, availability, and specifications shown on this Website are indicative only. Binding commercial terms are agreed separately through Proforma Invoice, Purchase Order, and formal export documentation.

3. Intellectual Property

All content on this Website — including text, photographs, product specifications, technical data sheets, process diagrams, logos, brand names, and the Website's design — is the property of Daley Global Pvt Ltd or its content licensors and is protected by applicable intellectual property law.

You may view, download, and print single copies of content solely for your personal business evaluation purposes. You may not:

• Reproduce, distribute, publish, or transmit any content for commercial purposes without our prior written consent.
• Remove or alter any copyright, trademark, or proprietary notices.
• Use any automated tool to scrape, index, or extract data from this Website.

The "Daley Global" name, the DG device mark, and associated trade dress are trademarks of Daley Global Pvt Ltd. Use of these marks without written permission is not permitted.

4. Product Information and Specifications

Product specifications, certifications, test results, and descriptions on this Website are provided in good faith and represent our typical or target product profiles. However:

• Agricultural commodities are subject to natural variation in colour, moisture content, pungency, active compound levels, and particle size within crop-season and origin tolerances.
• Specifications described on product pages (e.g. curcumin percentage, ASTA colour units, moisture content) are indicative. Contractual specifications for any commercial shipment are set out in the relevant Certificate of Analysis (COA), Technical Data Sheet (TDS), and Proforma Invoice for that shipment.
• Certifications shown (FSSAI, Spices Board, APEDA, ISO 22000, Halal MQA UK) apply to our operations or facilities as at the date of issue. Certification scope, validity dates, and applicability to specific products should be verified by contacting us directly before placing a commercial order.

5. Sample Disclaimer

Where Daley Global Pvt Ltd dispatches free product samples in response to a sample request submitted through this Website or via direct communication:

• Samples are representative specimens intended to assist a buyer's initial evaluation. They are provided free of charge for bona fide commercial evaluation purposes only.
• Receipt of a sample does not constitute a warranty, guarantee, or representation that any future commercial shipment will be identical in all respects to the sample. Natural variation in agricultural commodities means that colour, taste, aroma, moisture, and active compound levels in a commercial batch may differ from the sample within normal crop-year tolerances.
• Contractual product quality for a commercial order is defined solely by the agreed specifications in the Proforma Invoice and the COA accompanying that shipment, not by the characteristics of any prior sample.
• Samples are provided on the condition that the recipient is a genuine business buyer evaluating our products. Misuse of the sample request facility may result in suspension of access.

6. Enquiries and Orders

Submitting an enquiry through this Website, whether through the contact form, the sample request form, or via WhatsApp or email, does not constitute a binding purchase order and does not obligate Daley Global Pvt Ltd to supply goods at any price or quantity.

A binding commercial agreement is formed only when:

• A Proforma Invoice issued by Daley Global Pvt Ltd has been acknowledged and accepted in writing by the buyer; and
• An agreed advance payment or irrevocable Letter of Credit (LC) has been received as per the payment terms in the Proforma Invoice.

All export transactions are subject to the applicable Incoterms version (as stated in the Proforma Invoice), Indian Foreign Trade Policy, and the customs import requirements of the buyer's destination country.

7. Export Compliance

All products supplied by Daley Global Pvt Ltd are subject to Indian export laws and regulations, including but not limited to:

• The Foreign Trade (Development and Regulation) Act 1992 and the Foreign Trade Policy (FTP).
• The Foreign Exchange Management Act 1999 (FEMA) and regulations thereunder.
• Customs Act 1962 and applicable export duty notifications.
• APEDA registration requirements for agricultural exports.
• Spices Board of India regulations for the export of spices.

Buyer's responsibility: The buyer is solely responsible for ensuring that the import of Products into their country is lawful, and for obtaining all required import licences, permits, phytosanitary clearances, food safety approvals, customs clearances, and paying all applicable import duties and taxes. Daley Global Pvt Ltd's responsibility for compliance ends at the point of export from India (FCA or FOB, as agreed).

The buyer warrants that the Products will not be re-exported in violation of any applicable law and will not be used for any purpose prohibited by Indian or international trade law.

8. Prohibited Conduct

You agree not to use this Website for any of the following purposes:

• Submitting false, misleading, or fraudulent enquiries or sample requests.
• Impersonating any person, company, or regulatory authority.
• Transmitting any material that contains viruses, malware, or other harmful code.
• Attempting to gain unauthorised access to any part of the Website's infrastructure.
• Using the Website in any way that violates applicable law or regulation in India or in your jurisdiction.
• Scraping product data, pricing, or supplier information for competitive intelligence purposes without prior written consent.

9. Disclaimer of Warranties

This Website is provided on an "as is" and "as available" basis. Daley Global Pvt Ltd makes no warranty, express or implied, that:

• The Website will be uninterrupted, error-free, or free from viruses or other harmful components.
• The information on the Website is accurate, complete, or current at all times.
• Any product described on the Website is suitable for any particular purpose of the buyer, including fitness for food, nutraceutical, or cosmetic manufacturing without independent verification by the buyer.

The buyer is responsible for independently verifying that any product meets the regulatory and quality requirements of their intended application and destination market.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Daley Global Pvt Ltd's aggregate liability to any party for any claim arising from the use of this Website or from pre-contractual communications (including enquiries, sample evaluations, and product information provided on the Website) shall not exceed INR 10,000 (Indian Rupees Ten Thousand).

This limit applies to all causes of action in aggregate, including contract, tort (including negligence), misrepresentation, or otherwise. Daley Global Pvt Ltd shall not be liable for any indirect, consequential, special, punitive, or exemplary damages, or for loss of profits, revenue, goodwill, or data, even if advised of the possibility of such damages.

This limitation applies only to the use of this Website and pre-contractual communications. The liability of Daley Global Pvt Ltd for confirmed commercial shipments is governed by the specific commercial contract, COA, and the applicable Incoterms for that transaction.

Note: this liability cap has not been reviewed by legal counsel for international B2B applicability. See the Guessed Clauses and Lawyer Review section for context.

11. Force Majeure

Daley Global Pvt Ltd shall not be liable for any failure or delay in the performance of any obligation — whether under a confirmed commercial contract, in dispatching a sample, or in responding to an enquiry — where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, floods, droughts, or crop failure affecting agricultural supply.
• Acts of God, fire, storm, or other adverse weather conditions.
• Government export or import bans, embargoes, trade sanctions, or regulatory restrictions.
• Port closures, shipping line delays, freight embargoes, or strikes by transport workers.
• Pandemics, epidemics, or public health emergencies declared by Indian or international authorities.
• War, civil unrest, armed conflict, terrorism, or political instability.
• Failures in telecommunications or internet infrastructure beyond our control.
• Any other event that a court or arbitral tribunal of competent jurisdiction would recognise as force majeure under Indian law.

Where a force majeure event prevents us from performing an obligation, we will notify the affected buyer or enquirer as soon as reasonably practicable, and the affected obligation will be suspended for the duration of the force majeure event. If the event continues for more than 60 days, either party may terminate the affected commercial contract without liability, subject to payment for any goods already shipped.

12. Indemnification

You agree to indemnify, defend, and hold harmless Daley Global Pvt Ltd, its directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use of this Website in breach of these Terms.
• Any false or fraudulent information you submit through this Website.
• Your violation of any applicable law or third-party right.

13. Governing Law and Jurisdiction

These Terms and any dispute arising from the use of this Website are governed by the laws of India. The courts of Thane, Maharashtra, India shall have exclusive jurisdiction over any dispute that cannot be resolved by mutual agreement.

For disputes arising from confirmed commercial contracts (as distinct from Website use), the dispute resolution mechanism agreed in the relevant contract documents shall apply. Where no dispute resolution clause has been agreed, the Indian Arbitration and Conciliation Act 1996 shall apply, with arbitration conducted in Thane, Maharashtra.

14. Changes to These Terms

We reserve the right to update or revise these Terms at any time. The current version will always be posted at daleyglobalex.com/terms-of-use.html with an updated "Last updated" date. Continued use of the Website after any change constitutes acceptance of the revised Terms.

15. Contact Us

For questions about these Terms:

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Guessed Clauses — What a Lawyer Should Review:

1. INR 10,000 liability cap (Section 10). This figure was carried over from the original terms. For a B2B export business transacting in tens of thousands of USD, this cap is disproportionately low and may be unenforceable in some jurisdictions. A lawyer should advise on an appropriate cap (e.g. tied to the contract value of the specific transaction) and whether the cap would be treated as unfair/void under UK, EU, or US law where buyers are located.

2. Sample disclaimer (Section 5). The clause excluding samples from commercial quality guarantees is standard in commodity trading but should be reviewed to ensure it does not inadvertently negate FSSAI, Spices Board, or ISO 22000 certificate claims made to buyers during due diligence.

3. Force majeure (Section 11). The 60-day termination window was our best guess for an agricultural export context. This should be reviewed against your standard commercial contracts (if any) to ensure consistency.

4. Export compliance allocation (Section 7). We have allocated all import compliance responsibility to the buyer. A lawyer should confirm this is correctly worded for your standard Incoterms (FCA, FOB, CIF) and is consistent with your Proforma Invoice terms.

5. Arbitration clause (Section 13). We defaulted to Thane jurisdiction. For international B2B with buyers in the UK, UAE, and USA, you may want to consider Singapore International Arbitration Centre (SIAC) or ICC arbitration as alternatives, which are more neutral and enforceable in more jurisdictions.

6. No payment terms or retention-of-title clause. These terms do not address payment — they govern Website use only. Your Proforma Invoice and commercial contract should contain payment terms, advance payment requirements, and a Retention of Title (ROT) clause (goods remain Daley Global's property until payment clears). A lawyer should review your PI template separately.

7. India DPDP Act grievance officer. Once the DPDP Act's rules are notified by the Government, companies above a certain threshold may be required to appoint a named Grievance Officer with contact details published on the website. A lawyer should advise on this when the rules are finalised.