Privacy Policy

1. Introduction

Daley Global Pvt Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website daleyglobalex.com or contact us for business enquiries.

By using our website or submitting your details through our contact or sample request forms, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, company name, and country when you fill in a contact or sample request form.
• Enquiry details — product interests, quantity requirements, and any messages you send us.
• Technical data — IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via cookies and analytics tools.
• Cookie data — as described in Section 6 below.

We do not collect sensitive personal information such as payment card details, national identity numbers, or health data.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and send product information, pricing, and samples.
• Process and fulfil sample requests and export orders.
• Send follow-up communications relevant to your enquiry (we do not send unsolicited marketing emails).
• Improve our website content and user experience.
• Comply with legal and regulatory obligations.
• Prevent fraud and ensure website security.

4. Legal Basis for Processing (GDPR)

For visitors from the European Union or United Kingdom, we process your personal data under the following legal bases:

• Legitimate interests — responding to B2B enquiries from buyers and importers.
• Consent — where you have actively submitted your details via a form.
• Legal obligation — where we are required to retain records for export compliance.

5. Sharing Your Information

We do not sell, rent or trade your personal information. We may share your data with:

• Service providers — third-party tools such as web hosting, email, and analytics platforms (e.g. Google Analytics) that help us operate our website. These providers are bound by data processing agreements.
• Legal authorities — where required by law, court order or government regulation, including Indian export compliance authorities (APEDA, Customs, DGFT).

6. Cookies

Our website uses cookies to improve your browsing experience. The types of cookies we use include:

• Essential cookies — required for the website to function (e.g. cookie consent preference).
• Analytics cookies — Google Analytics, to understand how visitors use our site (anonymised data).
• Translation cookies — Google Translate, to remember your language preference.

You can decline non-essential cookies using the cookie banner shown when you first visit our website. You can also manage cookies through your browser settings.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected:

• Enquiry and contact data — up to 3 years from last contact.
• Order and export records — as required by Indian law (typically 7 years).
• Analytics data — as per Google Analytics default retention settings.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the data we hold about you.
• Right to request correction of inaccurate data.
• Right to request deletion of your data (where no legal obligation requires retention).
• Right to object to or restrict processing.
• Right to data portability (EU/UK only).

To exercise any of these rights, email us at info@daleyglobalex.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. Our website uses HTTPS encryption. However, no method of internet transmission is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. WhatsApp, LinkedIn). We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before submitting any personal data.

11. Children's Privacy

Our website is intended for business-to-business use and is not directed at persons under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact: